Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
a. Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer's account being
debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding
Payment Gateway charges would be refunded to the Customer.
b. Due to technical error, payment being charged on the Customer’s Card/Bank Account but the enrolment for the
examination is unsuccessful.
Customer would be provided with the enrolment by Nagar Palika Parishad, Nagar Palika Parishad, ghatampur, Kanpur at no extra cost. However, if
in such cases, Customer wishes to seek refund of the amount, he/she would be refunded net the amount, after
deduction of Payment Gateway charges or any other charges.
2. The Customer will have to make an application for refund along with the transaction number and
original payment receipt if any generated at the time of making payments.
3. The application in the prescribed format should be sent to official address of Nagar Palika Parishad,
Nagar Palika Parishad, ghatampur, Kanpur
4. The application will be processed manually and after verification, if the claim is found valid, the amount
received in excess will be adjusted by Nagar Palika Parishad, Nagar Palika Parishad, ghatampur, Kanpur for next financial year
Tax Bill.
5. Nagar Palika Parishad, Nagar Palika Parishad, ghatampur, Kanpur assumes no responsibility and shall incur no liability if it is unable to
affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following
circumstances:
a. If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, and invalid and delayed.
b. If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment
Instruction(s)
c. If the funds available in the Payment Account are under any encumbrance or charge.
d. If your Bank or the NCC refuses or delays honoring the Payment Instruction(s)
e. Circumstances beyond the control of Nagar Palika Parishad, Nagar Palika Parishad, ghatampur, Kanpur (including, but not limited to, fire, flood,
natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to
an unforeseeable cause or interference from an outside force)
f. In case the payment is not affected for any reason, you will be intimated about the failed payment by an e-mail
6. User agrees that Nagar Palika Parishad, Nagar Palika Parishad, ghatampur, Kanpur, in its sole discretion, for any or no reason, and
without penalty, may suspend or terminate his/her account (or any part thereof) or use of the Services and
remove and discard all or any part of his/her account,
user profile, or his/her recipient profile, at any time. Nagar Palika Parishad, Nagar Palika Parishad, ghatampur, Kanpur may also in its sole
discretion and at any time discontinue providing access to the Services, or any part thereof, with or
without notice. User agrees that any termination of his/her access to the Services or any account he/she
may have or portion thereof may be effected without prior notice, and also agrees that Nagar Palika
Parishad, Nagar Palika Parishad, ghatampur, Kanpur will not be liable to user or any third party for any such termination. Any
suspected, fraudulent, abusive or illegal activity
may be referred to appropriate law enforcement authorities. These remedies are in addition to any other
remedies Nagar Palika Parishad, Nagar Palika Parishad, ghatampur, Kanpur may have at law or in equity. Upon termination for
any reason, user agrees to immediately stop using the Services.
7. Nagar Palika Parishad, Nagar Palika Parishad, ghatampur, Kanpur may elect to resolve any dispute, controversy or claim arising out of or
relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in
accordance with the
provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall
be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or
controversy of any other party.
